Razed Casino Privacy Policy

Information we may collect

To provide online casino services safely and responsibly, Razed Casino may handle information that identifies you or is reasonably connected with your account, activity or device. The information collected depends on how you use the website and which services you access. Some information is provided directly by you, while other information may be collected automatically when you visit or use the platform.

Account and contact details

When you register or update an account, the site may collect details such as your name, date of birth, residential information, username, password, telephone details and email address. It may also record information about your account preferences, responsible gambling settings, communications choices and interactions with customer support. You should provide information that is accurate, current and complete, and update it when circumstances change.

Identity and verification information

The site may request information or documents needed to confirm your identity, age, location or eligibility to use the services. This may include copies of identity documents, proof of address, information about the source of funds where appropriate, and records of verification checks. These checks help protect players, prevent account misuse, support anti-fraud processes and meet applicable legal or regulatory obligations.

Payment and transaction records

Information relating to deposits, withdrawals, wagers, wins, losses and other account transactions may be recorded. Payment information may include payment method details, transaction identifiers, amounts, currency and relevant status information. Payment providers or other authorised service partners may process payment details on their own systems. Razed Casino does not need to retain every sensitive payment detail in order to maintain a transaction record.

Technical, device and usage data

When you use the website, technical information may be collected, including your IP address, browser type, operating system, device identifiers, language settings, time zone, pages viewed, approximate location, login times and information about how you interact with the platform. This data can help keep the site secure, understand performance, identify unusual activity and improve the user experience.

How and why information is used

Personal information is used only for purposes connected with operating the platform, providing services, protecting users and meeting applicable obligations. The purposes may include the following:

• Creating, administering and securing your account.
• Providing casino features, processing play activity and maintaining accurate account records.
• Processing deposits, withdrawals and other transactions through available payment methods.
• Verifying your identity, age, location and eligibility to use the services.
• Detecting, preventing and investigating fraud, money laundering, collusion, account takeover, abuse and other prohibited activity.
• Monitoring activity to support platform security, responsible gambling practices and the integrity of games and transactions.
• Responding to questions, complaints, account requests and technical support enquiries.
• Communicating with you about your account, service changes, security matters and other operational information.
• Sending marketing communications where permitted and where you have provided the required permission or otherwise have a valid choice under applicable requirements.
• Analysing website performance, fixing errors, improving features and developing safer, more useful services.
• Meeting legal, compliance, accounting, dispute resolution and record-keeping requirements.

Where information is no longer needed for a relevant purpose, it may be deleted, anonymised or securely disposed of, subject to applicable requirements. Some records must be kept for a period required by law even after an account is closed. This may include identity, transaction, account security and communications records. The length of time depends on the type of information and the applicable requirements, so not all information can be removed immediately when an account is closed.

Sharing information

Information may be shared where reasonably necessary to provide services, protect the platform or meet obligations. Recipients may include payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support providers, professional advisers and other service providers working on behalf of the platform. Information may also be disclosed to authorised authorities, courts or other parties where disclosure is required or permitted by applicable law.

Service providers are expected to handle information appropriately and only for relevant purposes. Some providers may process information outside Australia. Where information is transferred or accessed internationally, reasonable steps may be taken to support appropriate security and privacy protections. Information is not intended to be sold as a standalone product.

Cookies, security and communications

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions active, support account functions, maintain security, measure website performance and understand general usage. Some cookies are essential for the platform to operate, while others help improve functionality or provide information about website activity. Depending on the features in use, third parties providing website, analytics, advertising or payment services may also use similar technologies.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block some or all future cookies, or receive a notification before a cookie is stored. Restricting cookies may affect login, security features or the availability of certain website functions. Browser controls differ, so you should check the help information for your chosen browser.

Keeping information secure

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and staff or supplier procedures. No website, device or method of transmission can be guaranteed to be completely secure. You should keep your password confidential, use a secure device and contact support promptly if you suspect that your account has been accessed without permission.

Marketing choices

You may receive service-related communications that are necessary to administer your account or provide important information. Marketing communications are handled separately where required. You can choose to stop receiving marketing messages by using an unsubscribe option included in the message, changing available communication preferences or contacting the privacy address below. Stopping marketing messages will not necessarily stop essential account, security or transaction communications.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing. You may also ask questions about how information is handled or raise a concern about a privacy matter.

To exercise your data rights, including access, correction, deletion of your data or withdrawal of consent to marketing, contact support@razed-casino.best. Please describe your request clearly and provide enough information to help locate the relevant account or records. For security, additional information may be requested to confirm your identity before a request is completed. This helps prevent personal information from being disclosed or changed by someone who is not authorised.

A request will be reviewed and handled within a reasonable timeframe, subject to verification, technical limitations, legal duties and any applicable exceptions. In some cases, information cannot be deleted or access cannot be provided in full because it is needed for security, fraud prevention, dispute handling, legal compliance or record-keeping. Where a request cannot be fully actioned, an explanation may be provided where permitted.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website. You should review this page occasionally, particularly before continuing to use the services after a material change. Continued use of the platform after an update may indicate acknowledgement of the revised policy, where permitted.

If you have a privacy question, want to exercise a data right or need help understanding this policy, contact support@razed-casino.best. Razed Casino aims to handle privacy enquiries respectfully, securely and in a way that is clear for players.